Introduction

Certified Arbor Care respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Certified Arbor Care Web site.

Part I. Information Collection

Certified Arbor Care collects information through our Web site at several points. We collect the following information about primary visitors: Name, Company Name, Email, Phone Number and Fax Number, Demographics.

We collect the following general data that is not personally identifiable information: IP address. We collect demographic data in order to better target our marketing efforts.

We collect this information through site forms, and clickstream tracking. The information is collected voluntarily.

We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Certified Arbor Care to track usage. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage

The information collected by Certified Arbor Care will be used solely for internal lead purposes. Users who provide information will receive information about our service offerings.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Part III. Problem Resolution

If problems arise, users may contact Certified Arbor Care by email, phone, mail, or fax. We are committed to resolving disputes within ten (10) business days. 

Part IV. Communication

SMS Privacy Policy
COMMUNICATION VIA SMS AND MOBILE MESSAGING
By providing your mobile phone number to Certified Arbor Care, Inc. (“Certified Arbor Care, Inc.”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems. Message frequency may vary based on your interaction with Certified Arbor Care, Inc. Standard message and data rates may apply. Please contact your mobile carrier for details.

OPTING OUT
You may opt out of receiving SMS messages from Certified Arbor Care, Inc. at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again. You may also request to opt out by contacting us directly at the email address listed on this site.

USE AND PROTECTION OF MOBILE INFORMATION
Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Certified Arbor Care, Inc. will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive.

CONSENT AND ACCEPTABLE USE
Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling. You can view our Acceptable Use Policy below.

SMS Acceptable Use Policy
Acceptable Use Policy
This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Certified Arbor Care, Inc. (“Certified Arbor Care, Inc.,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements
Obtaining Consent:

• You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:
  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
  • Disclosure of the type and frequency of messages.
  • A link to this AUP and our Privacy Policy.
• You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language
“By checking this box, you consent to receive text messages from Certified Arbor Care, Inc. regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

Revocation of Consent (Opt-Out)
Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification
All outbound messages must clearly identify Certified Arbor Care, Inc. as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions
You may not use our Services to send or facilitate content that includes:

• Unsolicited or Spam Messages
• Illegal or Restricted Content
• SHAFT Content (Sex, Hate, Alcohol, Firearms, Tobacco)
• Fraudulent or Malicious Content

Evasion and Abuse
You may not:

• • Use public URL shorteners (e.g., Bit.ly)
  • Misspell keywords or evade detection filters intentionally

• Send similar messages from multiple numbers (“snowshoeing”)
• Alter headers or spoof sender identity

Frequency and Reconfirmation
If you send recurring messages, you must:

• Inform users of message frequency
• Include regular reminders about opt-out options
• Reconfirm consent periodically as required by law

Enforcement
Violations of this Policy may result in:

• Warning or temporary suspension
• Termination of access to messaging services
• Reporting to telecommunications carriers and regulatory bodies

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage
We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.

For questions about this Policy, contact us at the email address listed in the footer of this website.

SMS Terms & Conditions
These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Certified Arbor Care, Inc. (“Certified Arbor Care, Inc.,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.

Brand Name
Certified Arbor Care, Inc.

Types of Messages You May Receive

• Appointment reminders
• Account notifications
• Product or service updates
• Customer support communications
• Promotional and marketing messages (only if consented to)

Message Frequency
Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates
Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions
Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support
Text HELP for assistance
Email: Listed in the footer of this site
Call: Phone number listed in the footer of this site

Privacy & Data Use
Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details.

Changes to Terms
These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.